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Simi is Good SE!!

blackmercs

By blackmercs,
in The 3 Pointed Star Bar

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blackmercs Apprentice

blackmercs

Posted
Posted

Lets talks abt good SE!! Many newbies tends to look for good SE including myself. But what do u meant by good SE?? Is it alot of freebies, good discount & high trade-in price & good services including 24/7 to answer all yr questions. Does this person exist??

After all these years of changing new rides, i realised that good SE is someone can help u to meet yr budget & good after sales service. Just to share, those freebies are usually comes from yr trade-in price else who is paying for it!!

What say u???

My cheapo c coupe mods diary

http://www.sgmerc.com/topic/8339-my-cheapo-diary-mods-c-coupe/page__st__0

My cheapo E cabrio mods diary

http://www.sgmerc.com/topic/4618-my-e-cabrio-cheapo-mod/?hl=+car%20+carpet

My cheapo CLC mods diary

http://www.sgmerc.com/topic/2419-my-cheapo-mod/?hl=+car%20+carpet

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HYM
HYM

a good SE has to know his/her products. If I could explain the audio-20 and figure out the speed dial function before my SE can figure it out, then what good is he/she? they get paid a comm from the

MarkCWQ
MarkCWQ

Totally agree with you. The SE has to know their stuff well. I remember reading before I collected my car that the FL W204 comes with sunglass holder. The big day came for me to collect my car, I aske

yc3333
yc3333

I think mine was quite a good deal, not the best but good enough for me. Service wise I think she's very professional. During test drive, negotiations, car collection time all good. Also, after sale

blackmercs Apprentice

blackmercs

Posted
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must be chio also? :P

Chio one confirm bad after sale service :)

My cheapo c coupe mods diary

http://www.sgmerc.com/topic/8339-my-cheapo-diary-mods-c-coupe/page__st__0

My cheapo E cabrio mods diary

http://www.sgmerc.com/topic/4618-my-e-cabrio-cheapo-mod/?hl=+car%20+carpet

My cheapo CLC mods diary

http://www.sgmerc.com/topic/2419-my-cheapo-mod/?hl=+car%20+carpet

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HYM Newbie

HYM

Posted
Posted

a good SE has to know his/her products. If I could explain the audio-20 and figure out the speed dial function before my SE can figure it out, then what good is he/she?

they get paid a comm from the sale of car, and from the bank loan. So, for me, a good SE has to earn his/her keep. This is where people would diverge in their needs.

Some prefer the up-front discounts they get, and they will put up with shitty service levels (please see countless hawker stalls with good food but shit service for examples of what singaporeans will put up with). Some prefer a more professional approach - good after-sales follow-up, birthday cards, etc.

Can you get both good discounts AND good after-sales follow-up? For me, I've not had that privilige in SG. If often a compromise.

I almost bought from PML, VW or PA, if not for their shitty pre-sales service levels.

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"I saw the best minds of my generation destroyed by

madness, starving hysterical naked,

dragging themselves through the negro streets at dawn

looking for an angry fix... "

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MarkCWQ Newbie

MarkCWQ

Posted
Posted

a good SE has to know his/her products. If I could explain the audio-20 and figure out the speed dial function before my SE can figure it out, then what good is he/she?

they get paid a comm from the sale of car, and from the bank loan. So, for me, a good SE has to earn his/her keep. This is where people would diverge.

Some prefer the up-front discounts they get, and they will put up with shitty service levels (please see countless hawker stalls with good food but shit service for examples of what singaporeans will put up with). Some prefer a more professional approach - good after-sales follow-up, birthday cards, etc.

Can you get both good discounts AND good after-sales follow-up? For me, I've not had that privilige in SG. If often a compromise.

I almost bought from PML, VW or PA, if not for their shitty pre-sales service levels.

Totally agree with you. The SE has to know their stuff well. I remember reading before I collected my car that the FL W204 comes with sunglass holder. The big day came for me to collect my car, I asked my SE where the sunglass holder was and her reply to me was that there isn't one in this car. I'm quite used to holding the handle bar above the door when stopping at red lights. When I drove out of MBC and hit my first red light, I naturally tried to reach for the handle which turned out to be the sunglass holder! We're paying a premium for these cars and I totally believe that the SE needs to know his or her stuff before trying to make a sale.

I too went to PML initially but was very turned off by their bo chap service.

At the end of the day, I guess a good SE would be one that meets your personal requirements. Everyones requirements and expectations are different, a good SE for me might not be one for you.

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yc3333 Newbie

yc3333

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Posted

Some prefer the up-front discounts they get, and they will put up with shitty service levels (please see countless hawker stalls with good food but shit service for examples of what singaporeans will put up with). Some prefer a more professional approach - good after-sales follow-up, birthday cards, etc.

Can you get both good discounts AND good after-sales follow-up? For me, I've not had that privilige in SG. If often a compromise.

I think mine was quite a good deal, not the best but good enough for me.

Service wise I think she's very professional. During test drive, negotiations, car collection time all good.

Also, after sales service is good too. Calls me up a few times after collection to check out how is everything, car ok or not, etc. The last time was about 4 months after I collected my car.

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HYM Newbie

HYM

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I too went to PML initially but was very turned off by their bo chap service.

So, you also couldn't stand standing around at the lobby for 5mins while the SEs at the counter look you up and down and then go back to chatting? Same for VW! I went twice to look at the GTI E35 - both times the gaggle of SEs looked up from behind the counter, then went back to their iPhones. No service. They earned too much comm already!

"I saw the best minds of my generation destroyed by

madness, starving hysterical naked,

dragging themselves through the negro streets at dawn

looking for an angry fix... "

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HYM Newbie

HYM

Posted
Posted

I think mine was quite a good deal, not the best but good enough for me.

Service wise I think she's very professional. During test drive, negotiations, car collection time all good.

Also, after sales service is good too. Calls me up a few times after collection to check out how is everything, car ok or not, etc. The last time was about 4 months after I collected my car.

wah lau, your SE must put up on hall of fame. This kind deserves to get all the comm she can get!

"I saw the best minds of my generation destroyed by

madness, starving hysterical naked,

dragging themselves through the negro streets at dawn

looking for an angry fix... "

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MarkCWQ Newbie

MarkCWQ

Posted
Posted

So, you also couldn't stand standing around at the lobby for 5mins while the SEs at the counter look you up and down and then go back to chatting? Same for VW! I went twice to look at the GTI E35 - both times the gaggle of SEs looked up from behind the counter, then went back to their iPhones. No service. They earned too much comm already!

Ya, their service standards are horrible! Nobody could be bothered to entertain at all! Was quite a different experience when I walked into Mercedes,there was a line of SEs waiting to great you as you walk into the door!

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blackmercs Apprentice

blackmercs

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Most SE are not products savy & most bor chap be it kang or chio . As there are different needs & wants from customer. Some like me more aesthetic mods, i will ask weird question like how to debage a rear emblem 3 point star. Some would ask where is the lever to pop up the hoot or tyres pressure etc. So i guess forum is a good place to ask these kinda of question coz most SE cant be bothered to reply u.

Just to share, one of the bro i got to show him some basic tips & tricks which the SE didnt go thru with him at all. These are simple & useful features but yet the SE fails to explains to the customer. For example, hold assist at traffic stop!!

My cheapo c coupe mods diary

http://www.sgmerc.com/topic/8339-my-cheapo-diary-mods-c-coupe/page__st__0

My cheapo E cabrio mods diary

http://www.sgmerc.com/topic/4618-my-e-cabrio-cheapo-mod/?hl=+car%20+carpet

My cheapo CLC mods diary

http://www.sgmerc.com/topic/2419-my-cheapo-mod/?hl=+car%20+carpet

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Ppp Newbie

Ppp

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Posted

I think mine was quite a good deal, not the best but good enough for me.

Service wise I think she's very professional. During test drive, negotiations, car collection time all good.

Also, after sales service is good too. Calls me up a few times after collection to check out how is everything, car ok or not, etc. The last time was about 4 months after I collected my car.

Care to share ur se? Mine was good at neg and giving free accessories before i pay the deposit. After that, no calls or sms from him, and i have to keep calling and sms him to check. Sometimes i sms him to check on somethings, no reply from him.

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Tengilz Newbie

Tengilz

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Care to share ur se? Mine was good at neg and giving free accessories before i pay the deposit. After that, no calls or sms from him, and i have to keep calling and sms him to check. Sometimes i sms him to check on somethings, no reply from him.

Bro mem0ry27, maybe our SE is the same one.

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yc3333 Newbie

yc3333

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Posted

Care to share ur se? Mine was good at neg and giving free accessories before i pay the deposit. After that, no calls or sms from him, and i have to keep calling and sms him to check. Sometimes i sms him to check on somethings, no reply from him.

Bro, check your PM

One more thing to add, she even mailed me the Merc 2012 desktop calender, not sure if this is the usual practice, but I appreciate the gesture

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HYM Newbie

HYM

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Posted

Bro, check your PM

One more thing to add, she even mailed me the Merc 2012 desktop calender, not sure if this is the usual practice, but I appreciate the gesture

you lying liar! That cannot be true! No way! This is SG, you think can bluff us so easily?

"I saw the best minds of my generation destroyed by

madness, starving hysterical naked,

dragging themselves through the negro streets at dawn

looking for an angry fix... "

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blackmercs Apprentice

blackmercs

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you lying liar! That cannot be true! No way! This is SG, you think can bluff us so easily?

No lah yc3333 is a nice young chap. U always thinks ppl likes to bluff one!! My ex SE faithfully stills send me birday & cny card leh despite i stop buying from him.

My cheapo c coupe mods diary

http://www.sgmerc.com/topic/8339-my-cheapo-diary-mods-c-coupe/page__st__0

My cheapo E cabrio mods diary

http://www.sgmerc.com/topic/4618-my-e-cabrio-cheapo-mod/?hl=+car%20+carpet

My cheapo CLC mods diary

http://www.sgmerc.com/topic/2419-my-cheapo-mod/?hl=+car%20+carpet

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HYM Newbie

HYM

Posted
Posted

Haha, your signature is so apt here!

Heng ah, you unnderstand!

"I saw the best minds of my generation destroyed by

madness, starving hysterical naked,

dragging themselves through the negro streets at dawn

looking for an angry fix... "

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Arshavin Newbie

Arshavin

Posted
Posted

For Mine SE , I need to ask her one. The 2012 calendars 02 each, the MB quarterly event card, the ML-class launch next month, my current settlement amount, others rubbish request.

She alway try to fulfil me. Haha.

She even advise me not to change car now.

Victoria Concordia Crescit

Translation: Victory grows out of harmony.

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