DBS/POSB accounts kena unauthorised withdrawals

[Guest twisti]

SINGAPORE: Police are investigating several cases of unauthorised withdrawals from POSB and DBS Bank accounts allegedly made in Malaysia.

Some POSB and DBS Bank customers informed DBS on Wednesday that unauthorized withdrawals were made in Malaysia through their DBS/POSB ATM and debit cards.

As at 8pm Thursday, about 200 customers have informed the bank of unauthorized withdrawals. The average amount withdrawn was about S$1,000.

DBS Bank's managing director and head for consumer banking group (Singapore), Jeremy Soo, told MediaCorp that the bank de-activated the cards immediately and it is now taking steps to compensate affected customers in full.

DBS says anyone who believes that their ATM or debit cards may have been compromised should contact the bank immediately on 1800-220-1111 or visit any DBS/POSB branch.

It assures customers that they will be fully compensated for any unauthorised withdrawals within 24 hours.

DBS adds that investigations are under way and it is validating all ATM/Debit card transactions made in Malaysia over the past few days.

The bank will alert customers if they detect any unusual activity on their accounts.

One victim, 27-year-old Ms Chen, discovered something was amiss when she checked her bank account online on Wednesday night. "Some transactions done, five times. In total, about $3,000 (withdrawn)," she said.

Another affected customer, Ms Li, said an unauthorised withdrawal from her account was made from a shopping centre in Kuala Lumpur.

Both victims decided to make a police report.

"In the police station, I actually encountered this Malay woman. She was also making this police report on an (unauthorised) withdrawal of 1,500 ringgit. Then I realized I was not the only one," said Ms Li.

According to the victims, the transactions took place in Malaysia while their ATM cards were with them safely in Singapore.

"When I called the bank, they informed me that the transaction was made in a Malaysian ATM machine. And it was withdrawn around the same time I was withdrawing my money," said Ms Lin, another victim.

- CNA/ir

[Guest arshavin]

is not their 1st time kena hacked by extra smart ppl.

[Guest SeaClass]

No wonder online banking is down.:censored:

[Guest hkhamateur]

E best: while u re withdrawg monie here, there re withdrawg too. Same time bt diff country n diff machine! Best! :shocked:

[Guest blackmercs]

Heng arh lim pei bor lui one.

[Guest subaru67]

withdraw the $$ out liao lor..... keep at home:becky:

[Guest twisti]

DBS finds 400 cases of unauthorised withdrawals

SINGAPORE - Preliminary investigations have narrowed the card skimming operations, which led to fraudulent withdrawals from customers' DBS and POSB accounts, to two ATMs at Bugis, said the bank at a press conference this evening.

Investigations also identified three days in late November, where the card skimming operations are believed to have taken place.

So far, there have been 400 confirmed victims, who lost about half a million dollars in total, said DBS. About 70 per cent of them have been compensated and the remainder are expected to receive their compensation by this evening.

In total, 2,700 people had used the compromised ATMs during the three days and the bank has taken steps to contact them, as well as other customers with transactions made in Malaysia. These customers' ATM accounts have also been locked and they have been issued new ATM cards.

All ATMs are equipped with anti-skimming devices and initial investigations found no skimming devices at the two ATMs.

The bank, which said the situation is contained, is still investigating the unauthorised withdrawals.

There were no new reports of scams today.